In the initial years, the bank primarily served the agricultural community and local businesses in and around Kumbakonam. With prudent management and a commitment to customer service, the bank gradually expanded its operations and built a solid reputation.
One significant milestone in the bank's history came in 1926 when it opened its first branch outside Kumbakonam, in the neighboring town of Mannargudi. This marked the beginning of its branch network expansion, which continued steadily over the years.
In 1930, the bank changed its name to "The City Union Bank Ltd." to reflect its broader geographical reach beyond Kumbakonam. This change also aligned with its ambition to become a prominent player in the banking industry.
Despite facing challenges such as the Great Depression and World War II, City Union Bank managed to maintain stability and gradually grow its business. In the post-independence era, the bank capitalized on the economic growth and policy reforms in India to further expand its operations.
Over the decades, City Union Bank has adopted modern banking practices and technology to enhance its services. It has diversified its product offerings to cater to various segments of customers, including retail, corporate, and SMEs (Small and Medium-sized Enterprises).
In the 21st century, City Union Bank continued its expansion both in terms of branches and technological advancements. It embraced digital banking solutions to provide convenience to its customers and improve operational efficiency.
Today, City Union Bank is recognized as one of the leading private sector banks in India, known for its strong customer relationships, prudent financial management, and commitment to technological innovation. It continues to strive for excellence while staying true to its founding principles of trust, integrity, and customer-centricity.